Facebook Page: 7 Effective Strategies to Build Trust with Facebook Audience

How to build trust with Facebook Audience?

In today’s world, social media has become an indispensable tool for businesses to connect with their audience and build brand awareness. Among all the social media platforms, Facebook continues to be a popular choice for businesses to engage with their audience and promote their products or services. However, with so many businesses vying for attention, it has become more important than ever to build trust with Facebook audience.

A trustworthy Facebook page can help establish your business as a reliable and credible source, which in turn can lead to increased customer loyalty, higher engagement rates, and ultimately, more sales. In this article, we will explore effective strategies that can help you build trust with your Facebook audience and establish a strong presence on social media.

Why is building trust important in business?

Establishing credibility on your Facebook page is crucial in setting your business apart from competitors and building a loyal customer base. When people trust your brand, they are more likely to engage with your content, purchase your products or services, and recommend your business to others. This can result in increased brand awareness, customer loyalty, and sales.

Research conducted by Hootsuite indicates that 71% of people are more likely to make a purchase based on recommendations they see on social media. A survey by BrightLocal also found that 91% of buyers read online reviews before making a purchase, and 84% trust online reviews as much as personal recommendations. In addition, a study by Nielsen revealed that 92% of people trust recommendations from friends and family more than any other type of advertising.

Furthermore, having a credible Facebook page can attract potential customers and new opportunities, such as media coverage, partnerships, and collaborations.

How to Build Trust with Facebook Audience?

Facebook has remained a powerful platform over time, with almost 3 billion people using it each month. This is helpful for businesses because they can make very specific advertisements using Facebook’s advertising tools, targeting particular groups of people based on things like age, interests, behaviors, and location.

Be authentic on Facebook

Furthermore, advertising on Facebook is affordable, and there are many different types of ads to choose from. You can also access information and statistics about how well your campaign is doing, such as how engaged your audience is and how many people are buying your product. All of this information can help you build a good relationship with your audience.

Here are some strategies that you can implement to create trust with your audience, customers, and clients.

Strategy #1: Be Authentic

A recent study by Sprout Social found that 86% of consumers believe transparency from businesses is more important than ever before. Building lasting relationships with your customers is easier when you’re authentic and transparent on Facebook.

You can use the following strategies to be authentic and transparent on your Facebook page

  • Share your story: Share your brand’s story and the journey that led you to where you are today. This can help your audience understand your brand’s values and mission. 
  • Show your personality: Don’t be afraid to show your personality and sense of humor on your Facebook page. This can help you connect with your audience on a more personal level and make your brand more memorable.
  • Be honest about your products or services: Be transparent about what your products or services can and cannot do. Don’t make false claims or exaggerate the benefits of your products. Be honest about any limitations and provide clear information about pricing, shipping, and other details.

Explore the following pages and see how these brands maintain their authenticity:

  • Patagonia: Patagonia is an outdoor clothing and gear company that frequently shares its brand story on Facebook. They often post about their commitment to sustainability, ethical manufacturing practices, and protecting the environment. They also share stories of people who use their products to pursue outdoor adventures and promote environmental activism.
  • Everlane: The sustainable clothing brand Everlane provides detailed information about the materials used in its products and the factories where they are made.
  • Lucky Charms: The cereal brand Lucky Charms has a playful and whimsical tone on its Facebook page, reflecting the brand’s fun and lighthearted personality.

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Strategy #2: Share your Knowledge and Expertise

According to Facebook, posts that provide value to the audience, such as informative content, typically outperform promotional posts. By sharing your knowledge and expertise on your Facebook page, you can establish yourself as a leading authority in your industry, thereby enhancing your brand recognition.

LinkedIn’s study indicates that 88% of professionals regard ‘thought leadership’ as a successful strategy to enhance brand recognition.

Let’s explore some tips for sharing your expertise on your Facebook page.

  • Showcase Your Experience: Don’t hesitate to share your knowledge and expertise with the world. This could be in the form of certifications, awards, or other types of recognition that demonstrate your expertise in your field. 
  • Share Industry News: Sharing industry news is another great way to share your expertise on your Facebook page. This could be in the form of news articles, whitepapers, or other types of content that showcase your knowledge of the industry. 
  • Host free webinars regarding your field of expertise: Hosting free webinars on your Facebook page can be an effective way to engage with your audience and demonstrate your expertise. This provides your audience with an opportunity to ask questions and receive immediate responses from you. Additionally, you can invite other experts in your industry to join the session, which can further enhance the value for your audience.

Strategy #3: Post Regularly

Regular posting showcases your proficiency in your field and dedication to delivering value to your followers. The more frequently you post, the greater the opportunities you have to interact with your audience, resulting in increased likes, comments, and shares. This can help broaden your reach.

HubSpot’s study shows that businesses that post on Facebook at least once a day get 57% more engagement than those who post less often.

Here are some key points to remember:

  • Use real images and videos: Use real images and videos of your products, employees, and customers. For example, the outdoor retailer REI often shares photos and videos of customers using their products in real-life settings.
  • Provide Value-Added Content: Posting high-quality content less frequently is preferable to posting low-quality content just to meet a posting quota. You can provide useful content in the form of blog posts, videos, infographics, or other types of content. HubSpot’s research reveals that 53% of consumers desire businesses to produce more video content.
  • Share user-generated content: Sharing content created by your followers is a great way to show that you value their contributions. It also encourages others to create content for your brand.
  • Share behind-the-scenes content: Sharing behind-the-scenes content, such as photos or videos of your team, can help humanize your brand and make it more relatable to your audience.
  • Prioritize quality over quantity: Frequent posting increases the likelihood of appearing in your audience’s newsfeed, which helps to keep your brand top of mind. While it’s generally recommended to post once a day, it’s important to prioritize quality over quantity.

Take inspiration from the following pages:

  • Nike: Nike posts a mix of product promotions, inspirational content, and user-generated content on their Facebook page. They post multiple times per day, which helps keep their brand top of mind and encourages engagement.
  • Tasty: Tasty, the popular food video brand, post multiple videos per day on Facebook. Their short, engaging videos are perfect for the platform and have helped them amass over 100 million followers.
  • The New York Times: The New York Times posts a mix of news articles and opinion pieces to their Facebook page. They post several times per day and use eye-catching visuals to help their posts stand out in the newsfeed.

Strategy #4: Engage with your Audience

Engaging with your audience on Facebook can help increase your brand’s visibility and awareness. As per Facebook’s research, companies that reply to 85% or more of the comments on their page witness a 10% surge in their total reach. Additionally, 71% of consumers who have had a positive encounter with a brand on social media tend to recommend it to their acquaintances.

Engage and Build trust with Facebook Audience
Engage and Build trust with Facebook Audience

Here are some tips for engaging with your audience on Facebook:

  • Respond to comments and messages: One of the easiest ways to engage with your audience is by responding to their comments and messages. It shows that you are listening and value their feedback.
  • Use Facebook Live: Facebook Live is a powerful tool that allows you to interact with your audience in real-time. You can use it to host Q&A sessions, product demos, or even behind-the-scenes tours.
  • Host giveaways and contests: People love free stuff, and hosting giveaways and contests can be an excellent way to increase engagement on your page. Make sure to follow Facebook’s guidelines for contests and giveaways.

Examples of successful audience engagement on Facebook:

  • Starbucks: Starbucks is known for its engaging social media presence, and its Facebook page is no exception. They frequently ask questions, respond to comments, and share user-generated content. For example, they recently asked their audience to share their favorite Starbucks order, which generated over 27,000 comments.
  • REI: REI is a retail company that specializes in outdoor gear and apparel. Their Facebook page is filled with stunning photos of outdoor adventures, which encourage their audience to share their own photos and experiences. They also use Facebook Live to showcase new products and answer customer questions.
  • National Geographic: National Geographic is a media company that produces stunning visual content about nature, wildlife, and culture. Their Facebook page is a feast for the eyes, and they encourage their audience to share their own photos and stories. They also frequently respond to comments and use Facebook Live to showcase their photography and film-making techniques.

Strategy #5: Gather and respond to feedback

Engaging with your audience on Facebook can provide valuable feedback for your business. By listening to your audience’s comments, suggestions, and complaints, you can gain insights into what is working well and what needs improvement. This can help you make informed decisions about your products and services.

Here are a few suggestions on how to gather and respond to feedback on the Facebook page:

  • Ask questions: Asking questions is a great way to gather feedback on your products or services. It could be a simple poll or a question related to your product or service.
  • Respond timely: Try to respond promptly to comments and messages because it shows the audience that you value their engagement and opinions. It helps to build trust, increase engagement, and maintain a positive relationship with the audience. Moreover, timely responses to comments and messages can help to address any potential issues or concerns before they escalate and become bigger problems. 
  • Respond respectfully: Show your audience that you appreciate their thoughts and are devoted to enhancing your offerings based on their input. Hence, it is important to respond to both positive and negative feedback with respect. If someone expresses dissatisfaction or concern, give it particular attention, and ensure that their issue is addressed with respect and resolved satisfactorily. This can also lead to increased brand loyalty and positive word-of-mouth recommendations from satisfied customers.

Strategy #6: Keep promises and build trust with Facebook audience

If you make a promise to your audience, it’s important to fulfill it because failing to do so can harm your reputation and credibility. This can lead to negative reviews and comments, which can damage your business in the long term. Keeping your promises shows your commitment to your customers and builds a relationship based on trust, which is essential to maintaining their loyalty.

According to a survey conducted by Edelman, 81% of consumers say that trust in a brand is a deal-breaker or deciding factor in their purchasing decision. 

Here are some ways to fulfill promises made on your Facebook page:

  • Delivery Times: Make sure to deliver within the promised timeframe if your business commits to a specific delivery time. If there are any delays, keep your customers informed and provide solutions or compensation.
  • Product Quality: Ensure that the product you promote on your Facebook page meets the promised quality standards. If there are any defects or issues, be transparent and offer a satisfactory resolution to customers.
  • Customer Support: If you promise 24/7 customer support, ensure that it’s available as advertised. Respond promptly to customer inquiries and complaints, and offer solutions or compensation when necessary.

Strategy #7: Share clients’ success stories

Sharing customer success stories shows that your business is not just focused on making a profit but is genuinely interested in helping your customers achieve their goals.

A study by HubSpot found that businesses that prioritize customer success stories and case studies on their social media platforms see a 55% increase in leads.

Share success stories

Here are some examples of how businesses can use customer success stories on their Facebook page:

  • Share customer testimonials:  You can build trust with potential customers by sharing customer testimonials on your Facebook page, which offers a firsthand account of positive experiences with your products or services. This can help to establish social proof.
  • Highlight customer achievements: Celebrate your customers’ achievements by sharing their success stories, case studies, or posts that feature their accomplishments. By doing so, you can demonstrate the actual impact of your business and its offerings in the real world.
  • Feature customer-generated content: Encourage your customers to share their experiences with your products or services on social media, and then feature their posts on your Facebook page. This can be in the form of user-generated content such as photos, videos, or written testimonials. It also helps you to show your products or services in a more real and honest way.


To summarize, establishing trust with your audience on Facebook is an essential aspect of an effective marketing strategy. You can achieve this by implementing the strategies mentioned in this article, such as being authentic and transparent, posting frequently, interacting with your audience, sharing your expertise, and highlighting customer success stories.

Keep in mind that building trust requires time and dedication, but it can yield substantial benefits, including enhanced brand loyalty, greater engagement rates, and ultimately, increased sales. By staying committed to your audience and applying these strategies consistently, you can create a robust framework for success.

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